PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY - BY USING THE SERVICES OF PAUL JULL DECORATING YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
'We', 'us' and 'our' means PAUL JULL DECORATING. 'You', 'the client', 'the customer', 'your' means the person who requested our services and enters into this contract.
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
The quote written by PAUL JULL DECORATING for the client represents the requests of the client. It is not a builder’s survey and we will not be held liable for any task that is not included in the written quote.
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
When a new job is started the correct preparation of surfaces will be carried out, including making good of small wall defects. However, unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in a good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is included.
In the event of cancellation by the client, the client agrees to notify PAUL JULL DECORATING in writing or by email 10 days before the project start date. In the event that PAUL JULL DECORATING are not notified of the cancellation, the client agrees to pay all of PAUL JULL DECORATING's administration, lost work and scheduling costs amounting to no less than 15% of the total project cost. If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of PAUL JULL DECORATING's administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 8 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. PAUL JULL DECORATING are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow PAUL JULL DECORATING to use these at their own risk.
Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from PAUL JULL DECORATING, customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.
Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame initiated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.
We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
Quotes are valid for 28 days from the date of issue.
It is the responsibility of the client:
Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
Where any doubt exists as to the suitability and or structural soundness of any working platform such as balcony, flat roof etc. the client may be asked to provide professional evidence such as structural engineers report prior to works commencing. Where a roof of any type / style is to be used to gain access for external decoration works to PAUL JULL DECORATING accept no liability for any damage to have been caused as a result of utilising for access during the works.
In the event of breakage or damage to the property, PAUL JULL DECORATING will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow PAUL JULL DECORATING to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing.
We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
The client agrees to pay the invoice for completed work within 14 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of PAUL JULL DECORATING until payment of the final invoice by the client to PAUL JULL DECORATING. In the event of dispute, the client agrees to allow access to the property to PAUL JULL DECORATING to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by PAUL JULL DECORATING, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received.
If PAUL JULL DECORATING deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
PAUL JULL DECORATING will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism and reserves the right to terminate the project at any time in this event.
We accept Cash and Bank transfers for settlement of your account.
To pay completed job, you must pay PAUL JULL DECORATING directly. Your account will remain outstanding until such time as PAUL JULL DECORATING receives payment directly.
In the event that PAUL JULL DECORATING cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs - this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice - it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.
From time to time PAUL JULL DECORATING run promotions and offers - these promotions and offers come with the following conditions: